Conclusion

From the 10 interview's result, we found that Secret Recipe still maintain very well for its foods especially cake. Most of the customer would like to go to have a lunch woth their friend which means that they prefer not going alone. There is less people in the lunch time, so there is no need to have a queue, so as the food serving speed will also become fast. From this, it shows that the customer services is also good and efficient to the customers and will gain much more satisfaction from them. But there is also a few customers that do not satisfied with the customer service of Secret Recipe as customer is the person who will expect much more good and friendly services. Besides that, a good, relax and comfortable environment of Secret Recipe is the place where most satisfied by almost all the customers. Customers prefer the place that can give them the feel of relax, comfortable and can have some social gathering.

From the interview, we also knew that most of the customers nowadays are more concern on their health, so they hope that Secret Recipe would introduce more on fruit cakes or cereal cakes. Then most of the customers may also reduce the number of visiting Secret Recipe again, if the price of the food had increased by RM1 each. This is because most of the customers think that it will consider as expensive foods already and it is not worth to pay with the amount already.

Last but not least, the interview conducted by Tunku Abdul Rahman College University Advance Diploma In Business Studies (Business Administration) (2013 batch) student Chong Kai Wen 12 WBA 10350, all the record and data are doing in Secret Recipe, Jusco, Wangsa Maju, the data is only using on the education purpose and strictly others using without notice.